Couple's FAQ

Couple's Frequently Asked Questions

What is the Mauna Lani Bay Hotel & Bungalows honeymoon gift registry?

This honeymoon registry allows you to register components of your honeymoon or destination wedding online. Instead of receiving a crock pot, you could receive an upgrade on your honeymoon suite, dining at Bay Terrace, or a catamaran sunset cruise as wedding gifts!
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How does this Mauna Lani Bay Hotel & Bungalows honeymoon registry work?

  1. Take five minutes to sign up and Register your honeymoon plans with our registry service, for free. You will select items and activities you'd like to experience on your honeymoon. Start Here
  2. Reveal your registry to friends and family, who will purchase gifts for your celebration!
  3. Receive your gifts. Details Here
  4. Enjoy your gifts and Remember your honeymoon forever!

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Why should we use this honeymoon registry?

This registry provides the most full service honeymoon registry for brides that expect a higher standard for their wedding. We provide live customer service through our toll free number to help you, friends and family that need assistance (just in case they are not computer savvy or just want to talk a real person!).
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When will we receive gift funds from this honeymoon registry?

Your gift monies from your honeymoon registry will be transferred to your room account on property as a resort credit for use with any items that may be billed to your room. Your booking confirmation number is required before any transfers are made. Resort credits must be used on property during your stay, are non-refundable and non-transferable. Gifts that are purchased up to 5 days prior to your honeymoon date will be sent to the property and transferred to your room account. All gifts purchased within 5 days of your arrival date will be handled as payment going directly to you.

All gift monies for the "Trip Contribution" will be transferred to you by check or ACH transfer according to your payment preference, upon your request. Please see "Notes to Couple" where applicable.

Remember, activities are not pre-booked for you. If you wish to pre-book/pre-arrange any activity prior to your arrival, you must contact the property directly.
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How much does it cost to use the wedding registry and wedding website?

We charge a small service & handling fee to maintain a professional full service registry for you, your friends and family. This service & handling fee provides an ad free registry experience, wedding website and social networking tools, with the highest level of security, encryption and insurance. Our team is here to answer calls toll free, process checks and credit card transactions of your guests.

You may choose to have the service & handling fee added or deducted from each gift amount. Adding it to the transaction means that the purchaser will be charged a 9.65% service & handling fee at check-out. Deducting the service & handling fee will have the gift amount transfer at 7% less than the listed amount to you, with the gift purchaser paying a reduced service fee of 2.65%. If the fee is added to the gift, purchasers can receive a 2.65% discount if they choose to mail a check directly bringing the total service fee to 7%.

Guests from around the world can make a contribution towards your honeymoon with ease which means no shipping or carrying gifts with them to your wedding destination. Please feel free to call us with any questions.
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What does the service & handling fee cover?

Service Fee BreakdownThe service charge covers your account management, unlimited fund transfers, coordination with partner resorts, cruise lines, and tour providers; your wedding web site, order processing, gift announcements, email wizard, merchant account fees (that we are charged) and toll free live customer service to assist your guests. We ensure that your guest's transactions are processed at the highest rate of secure SSL encryption, and protected by a $3,000,000.00 insurance policy against identity theft and fraud.

This is not simply a fee for processing monies; it's a fee so that we can continue to provide outstanding services for you. To run this registry company, we have a dedicated team, providing a high quality and professional service.

Store registries carry costs such as shipping, taxes and gift-wrap charges to cover the services. The service fee this registry charges is often less than these charges imposed on your guests. The honeymoon registry saves your guests time and gas with the comfort and convenience of purchasing their gift from their home or office. And, there is no hassle or embarrassment of returning or exchanging unwanted gifts for you!
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How do we notify our guests about our Mauna Lani Bay Hotel & Bungalows registry and wedding website?

We provide:
Make sure your family knows how special this is to you, by using any or all of these helpful methods.
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What is a Wedding Website?

Approximately 80% of today's wedding couples create a wedding website to share stories of how they met, their engagement, details for the wedding day, travel arrangements, etc.

Learn more about your free wedding website tool here: Wedding Website
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What if some of my wedding guests aren't that computer friendly?

No problem! Our customer service representatives are happy to help and will take orders for your wedding registry over the phone. It is part of the outstanding customer service we offer and what makes us the premiere honeymoon registry. Our toll free phone number is found on every page of the honeymoon registry site 1-877-699-5884.
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Do you book the activities on my Honeymoon Wishes registry for me?

NO. Activities are not pre-booked for you. If you wish to pre-book/pre-arrange any activity prior to your arrival, you must contact the property directly. As gift monies are being sent to property and placed in your room account, your activities will need to be booked through the concierge. Additional notes on the items can be found in 'Notes to Couple', in each item description and via an email notification, once the item is purchased. Prices listed for each item are subject to change.


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How will I know how much to ask for?

When setting up your Honeymoon Wishes registry, we provide a suggested gift amount for each item, based on the suppliers in that area. However, you are free to ask for whatever you would like. We recommend using varied denominations to accommodate all guests and checking with your travel professional or supplier for exact pricing. All prices vary by location, availability, and are subject to change without notice. You can break down the amounts any way you choose.

For example, if an item is going to cost you $200.00, you may ask for '2 gifts of $100.00' or '4 gifts of $50.00'. If you've chosen to have gifts go to your hotel, those prices will be listed in the exact amount for you.
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How am I notified of a purchase from my Mauna Lani Bay Hotel & Bungalows gift registry?

You will receive an email notice to view your 'Gift Announcement', filled out by the gift giver. Guests can also choose to print out this customized gift announcement, with a personal message and photo of their gift, to hand deliver to you. You can log in to your account at anytime and go to 'view gifts' to review gift details, givers and announcements. Guest can also post their gift announcement on your honeymoon registry under the 'Well Wishes' section.
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When will my Mauna Lani Bay Hotel & Bungalows registry be active? When will my honeymoon registry close?

Guests can view and begin purchasing gifts immediately after creating your Honeymoon Wishes registry. Your honeymoon gift registry will remain active until you would like to delete it.
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Can we set this up for a wedding couple as a surprise?

Yes, you can set this up for someone else as a surprise. However, it is very important to notify our office of all the details. Please email specific details of your situation along with your contact information to support@eregistrygifts.com.
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Who manages this honeymoon registry site? Are you a secure company?

Honeymoon Wishes provides all support and software for the honeymoon registry and has served over 120,000 couples since 2003. We are also very proud to be the honeymoon registry chosen by world-renowned travel and leisure companies.. We have been selected as the honeymoon registry for over 58,000 travel agents in the United States and Canada. We are tested every day for security by Go Daddy, are the only PCI compliant honeymoon registry, have an A+ Better Business Bureau rating and are a California Corporation. We are happy to speak with you if you have any questions.
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How do I make changes?

To make changes or learn how to manage your registry click here: How Does It Work
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